Data collection on our website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form.
Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to demand the correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
Analysis tools and tools from third-party providers
When visiting our website, your surfing behavior may be statistically analyzed. This is done primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you.
General notes and mandatory information
We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.
Note on the responsible site
The responsible party for data processing on this website is:
Tailormade Hotels Office
Unter der Egg 10
CH - 6004 Luzern
Controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar)."
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right of appeal to the competent supervisory authority
In the event of violations of data protection law, the data subject has a right of appeal to the competent supervisory authority. The competent supervisory authority in matters of data protection law is the data protection officer of the canton in which our company has its registered office. The address of the data protection officer can be found under the following link: https://datenschutz.lu.ch/.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from ""http://"" to ""https://"" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.
Data Privacy Officer
For our company the following person is our data privacy officer
Tailormade Hotels Office
Unter der Egg 10
CH - 6004 Luzern
Data collection on our website
When you visit our website, our server creates a so-called log file. In it, we collect and process the following data:
- The IP address from which our website was accessed. This is a number used on the Internet, which can be used to communicate on the Internet.
- The date and time of access to our website.
- HTTP protocol information, such as protocol type, protocol version, http requests, status codes, information about the transferred data. This is technical data that occurs during network traffic on the Internet.
- Error messages that occurred during access.
- The type and version of the browser used by the user, as well as his operating system and the model of the computer or mobile device.
- The website from which the user accesses our website
Contests on facebook and instagram
General terms and conditions
The contest is organized by Tailormade Hotels through the official Facebook fan page and/or the official Instagram account. By participating in the contest, the user accepts these basic terms and conditions.
About the contest
Participation in the contest takes place via the wall (competition post) of the Facebook fan page or, according to information in the competition post, by using the Facebook functions "Like" and/or the "Comment" function and/or by using the "Photo Post" function. Participation on Instagram takes place via the "Comment" function, the "Photo Post" function and, if applicable, by using the specified hashtag. The redistribution of content, such as sharing content on one's own timeline using Facebook and/or Instagram functions, is not a requirement for participation in the contest and does not increase the chances of winning in any way. The general data protection provisions of Facebook and Instagram apply.
The contest starts and ends according to the information in the post on Facebook and/or Instagram. All natural persons who have reached the age of 16 at the time of participation are eligible to enter.
The prizes for the draws will be communicated via the official Facebook page and/or the official Instagram account and correspond to the description in the post. The winner will be determined randomly or according to the information in the post. Participants are responsible for the content in the comment fields. No correspondence will be entered into regarding the contest. Cash payment of the prize is excluded.
The winners will be mentioned under their participation post and/or by name in a post and asked to contact the company via Facebook or Instagram Messenger. If the winner does not contact Tailormade Hotels within the deadline of 10 working days or within the deadline mentioned in the post, a new winner will be evaluated.
Exclusion from participation
Employees of Tailormade Hotels are excluded from participation. Contest associations as well as automated contest services are not eligible to participate. The organizer is entitled to exclude individual persons from participation if there are legitimate reasons, such as violation of the terms and conditions of participation, attempted manipulation, etc., and reserves the right to take legal action.
No connection to Facebook and/or Instagram
The contests are not connected to Facebook and/or Instagram and are not sponsored, supported or organized by Facebook and/or Instagram in any way. Facebook and/or Instagram are not responsible for any of the content published as part of this campaign. All questions, comments or complaints about the contest are not to be directed to Facebook and/or Instagram, but to Tailormade Hotels at firstname.lastname@example.org.
Right to cancel/change the campaign
The company may adjust or cancel Tailormade Hotels at any time. Cancellation for important reasons can be carried out, in particular, if a proper execution of the contest can no longer be guaranteed for technical or legal reasons. The legal process is excluded. Place of jurisdiction is at the location of the hotel. Swiss law applies.
DialogShift chat application on our website
Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries.
For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognise you as a customer.
The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days.
The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers.
DialogShift offers at https://www.dialogshift.com/en/data-privacy further information on the collection and use of data and on your rights and options for protecting your privacy.